SHIPPING & RETURNS
Shipping Policy
Orders placed Monday-Friday before 11 AM PST will begin processing that day, excluding holidays, and usually ship within 1 business day pending availability and credit verification. All orders placed after 11 AM PST will begin processing the next business day. Orders placed on Friday after 11 AM PST will begin processing on the following Monday. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We do not offer Saturday delivery. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS.
Return & Exchange Policy
If you wish to make a return an online purchase, you may do so, but only if returns or exchanges of new, unworn, unwashed, and unaltered merchandise with all internal garment tags intact with your original receipt within five (5) days of the date of the Shipment Confirmation e-mail, unless a longer period of time is specified in writing at the time of purchase, Order Confirmation, or Shipment Confirmation purchased on the guywayonline site. Refunds are made in the form of original payment. If the original form of payment is not available, please contact Customer Service. You should send the product in the same package received. However, you will be responsible for the cost of returning the product to us. We are not responsible for lost packages. The cost of expedited shipping to you for the original order (if applicable) is not subject to refund. We are also not responsible for non Guyway merchandise included in any returns. If you have any doubts you can contact us through our “Contact Us”
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